Return Policy

Exchanges

We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased from The Warung if the following conditions are met:

1. You will need to contact our Customer Service team at hello@thewarung.my with your name and order number within 7 days from receipt of delivery, and
2. Product is in sellable condition with its original packaging, and
3. Product(s) does/do not fall under non-exchangeable category (refer to list below), and
4. You are exchanging for something of same or higher value*.

To exchange an item, please send it back to our store Malaysia at 145, Lebuh Victoria 10300, Penang, Malaysia.

Terms & Conditions

• Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
• Valid for one-time exchange only.
• If a second exchange needs to be done, customers have to pay standard courier fee (for delivery).
• Customers have to bear the cost of shipping products back to our headquarters

Non-exchangeable items include:

• Food
• Plants
• Socks
• Earrings
• Inner wear
• Altered items
• Beauty & Grooming products
• Pet clothes and accessories

Returns

We are happy to offer returns within 7 days for any defective items that you have purchased from The Warung, if the following conditions are met:

Do send us an email to hello@thewarung.my with the information, in order for us to facilitate your return request as our team must first receive and access this:

1. Photo of the defect(s) within 7 days from receipt of delivery, and
2. Item purchased has a manufacturing defect or damage caused by delivery.

Terms & Conditions

• The value of returned product(s) will be credited to you via the same credit card used to make the payment via Paypal, or store credits, whichever you prefer.